Effective Date: 22 May 2026
Important notice: By accessing, browsing, submitting information to, or using this website and any DreamBPO services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and the accompanying Privacy Policy.
These Terms and Conditions ("Terms") govern your access to and use of the DreamBPO website and services.
By accessing or using our website, you agree to comply with these Terms.
1. Definitions
"Company," "we," "our," or "us" refers to DreamBPO.
"User," "you," or "your" refers to any visitor, client, customer, applicant, or user of the website.
"Services" refers to all services, products, consultations, outsourcing solutions, virtual assistance services, content, and resources provided by DreamBPO.
2. Use of the Website
You agree to use the website only for lawful purposes. You shall not:
- Violate any applicable laws or regulations
- Attempt unauthorised access to systems or networks
- Distribute harmful software or malicious code
- Interfere with website functionality
- Use the website for fraudulent or abusive activities
- Copy or exploit website content without permission
We reserve the right to suspend or terminate access for violations of these Terms.
3. Intellectual Property
All website content, including but not limited to:
- Logos
- Branding
- Text
- Graphics
- Videos
- Layouts
- Designs
- Documents
- Service descriptions
are owned by or licensed to DreamBPO and are protected by intellectual property laws.
You may not reproduce, distribute, modify, or commercially use any content without prior written consent.
4. Services Disclaimer
DreamBPO provides business process outsourcing, virtual assistance, consulting, staffing support, marketing assistance, automation support, and related professional services.
While we strive to provide high-quality and professional services, all information, recommendations, strategies, and services are provided on a commercially reasonable basis only.
DreamBPO does not guarantee:
- Specific financial results
- Revenue increases
- Business profitability
- Lead generation results
- Sales performance
- Employment outcomes
- Client retention
- Platform uptime or uninterrupted access
- Error-free operation
- Compatibility with all third-party systems
Clients acknowledge that business results depend on multiple external factors beyond DreamBPO's control, including market conditions, execution, customer behaviour, third-party platforms, operational decisions, and economic conditions.
All services are provided on an "as-is" and "as-available" basis to the fullest extent permitted by law.
4A. No Employer-Employee Relationship
Unless expressly stated in a separate written agreement, the use of DreamBPO services does not create any employer-employee, partnership, joint venture, fiduciary, or agency relationship between DreamBPO and the client.
Any outsourced personnel, contractors, or virtual assistants remain subject to the terms outlined in separate service agreements where applicable.
4B. Independent Contractor Status
DreamBPO operates as an independent contractor. Nothing in these Terms shall be interpreted as creating exclusivity, partnership, or shared liability between DreamBPO and any client or third party.
4C. AI, Automation, and Third-Party Tools
DreamBPO may utilise AI systems, automation software, communication tools, analytics platforms, CRMs, or third-party applications in delivering services. DreamBPO is not liable for:
- Third-party outages
- Software malfunctions
- AI-generated inaccuracies
- Platform bans or suspensions
- Data loss caused by external providers
- Changes in third-party platform policies
Clients understand and accept the inherent risks associated with technology and automation systems.
4D. Limitation on Professional Advice
Content, consultations, recommendations, marketing suggestions, operational advice, and business strategies provided by DreamBPO are for informational and commercial support purposes only and shall not be construed as legal, financial, accounting, tax, medical, or investment advice.
Clients are responsible for consulting licensed professionals where required.
5. Payments and Billing
If applicable, users agree to:
- Provide accurate billing information
- Pay all fees associated with purchased services
- Comply with agreed payment schedules
Failure to complete payments may result in service suspension or termination.
Refunds, if any, shall be subject to separate written agreements or service contracts.
6. Client Responsibilities
Clients agree to:
- Provide accurate and complete information
- Cooperate in project implementation
- Respect communication timelines
- Avoid abusive, unlawful, or unethical conduct
DreamBPO reserves the right to refuse or discontinue services when necessary.
7. Recruitment and Job Applications
Individuals submitting applications or resumes acknowledge that:
- Submitted information must be accurate
- Submission does not guarantee employment
- We may retain applicant information for future opportunities
Applicants are responsible for ensuring the legality and accuracy of submitted materials.
8. Third-Party Platforms
Our services may integrate with or rely on third-party tools, software, and platforms.
DreamBPO is not responsible for outages, errors, policies, or actions of third-party providers.
Users agree to comply with any applicable third-party terms.
9. Limitation of Liability
To the fullest extent permitted by applicable law, DreamBPO, its owners, officers, directors, employees, contractors, affiliates, and partners shall not be liable for any:
- Indirect damages
- Incidental damages
- Consequential damages
- Special damages
- Punitive damages
- Lost profits
- Lost opportunities
- Business interruption
- Reputational damage
- Data loss
- Cybersecurity incidents caused by third parties
- Delays caused by external providers
- Client misuse of services
DreamBPO's total aggregate liability arising out of or relating to the website or services shall not exceed the total amount actually paid by the client to DreamBPO for the specific service giving rise to the claim during the preceding thirty (30) days.
Users and clients agree that they use the website and services at their own discretion and risk.
9A. Force Majeure
DreamBPO shall not be liable for delays, interruptions, or failures resulting from causes beyond reasonable control, including but not limited to:
- Natural disasters
- Power outages
- Internet disruptions
- Government actions
- Labour disputes
- Cyberattacks
- Pandemics
- Third-party platform failures
- Acts of war or terrorism
9B. Website Availability
DreamBPO does not guarantee that the website will always remain available, secure, uninterrupted, or free from errors or viruses.
Users are responsible for implementing their own cybersecurity protections and safe browsing practices.
10. Indemnification
You agree to defend, indemnify, and hold harmless DreamBPO, its owners, employees, contractors, and affiliates from claims, damages, liabilities, costs, or expenses arising from:
- Your use of the website
- Violation of these Terms
- Violation of laws or third-party rights
11. Termination
We reserve the right to terminate or restrict access to the website or services at any time without prior notice for violations of these Terms or other lawful reasons.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where DreamBPO is registered and operates, without regard to conflict of law principles.
Before filing any formal legal action, parties agree to first attempt to resolve disputes through good-faith negotiations.
If disputes cannot be resolved informally, the parties agree that the appropriate courts within the applicable jurisdiction shall have exclusive authority to resolve such disputes.
12A. Severability
If any provision of these Terms is found unenforceable or invalid under applicable law, the remaining provisions shall continue in full force and effect.
12B. Entire Agreement
These Terms and the Privacy Policy constitute the full and entire agreement between the user and DreamBPO regarding website usage and services, superseding prior discussions or understandings unless otherwise stated in separate written agreements.
12C. Waiver
Failure by DreamBPO to enforce any right or provision under these Terms shall not constitute a waiver of such rights.
13. Changes to These Terms
DreamBPO reserves the right to modify or update these Terms at any time.
Continued use of the website after updates constitutes acceptance of the revised Terms.
14. Contact Information
For questions regarding these Terms and Conditions, please contact:
DreamBPO
Email: [email protected]
Website: dreambposolutions.online